|
BeijingMart.com Return & Exchange Policy
|
|
Lost, Damaged and Returned Shipments
|
|
Damaged during the delivery process: Please contact your delivery company to claim the damage.
And please beware that you may check the package when you receiving for the next order, if damaged,
please claim to the delivery person immediately.
Lost orders: If your items during delivery, please contact the delivery company you selected.
Returned due to customer neglects, such didn't pick up after delivery company left pick-up note;
or missed when vacation, customer will need to respond another handling fee to resend or cancel order.
|
| |
|
Cancel Order
|
|
Cancel Order has to be made before 5:00pm EST at same purchasing date.
Cancel for the orders made between 5:00pm - 11:59pm EST and Sundays or public holidays will NOT
take effect until next business day. To cancel the orders, please send email to:
admin@BeijingMart.com, cut off time will be base on admin@BeijingMart.com
mailbox timer. Due to the volume of packages we ship each day, it is impossible to locate and
make changes to a single package once it has entered the shipping process, otherwise, 30% restocking
fee will be charged as return product(s).
Usually the order(s) will be shipped out at the same date you purchased.
|
| |
|
Duplicated Order
|
|
Duplicated Order will be nonrefundable by any customer mistake, such as submit twice, wrong shipping address and refresh transaction page or item(s) ordered before. Any returned duplicated order(s) will have 30% restocking fee as other return product(s).
|
| |
|
Defective Items Return Policies
|
|
In the event that an item purchased from BeijingMart.com is
defective, we will exchange the item under the manufacturer's
warranty for a copy of the same title, provided the title is
still currently available in our regular inventory. If the title
is no longer available, or is no longer covered by the manufacturer's warranty, this
warranty is void. Proof of purchase is mandatory, and items
will be exchanged only. No refunds!
|
|
Note: The customer is responsible for all shipping charges for the
exchanged/returned items.
|
|
This warranty does NOT cover the following:
|
|
Physical damage from shipping (see damage claims) handling, abuse, or operation of defective or maladjusted equipment.
Any item not in pristine "like new" condition.
Items that show excessive wear beyond the normal handling required to detect a defect including,
but is not limited to, marks with stickers, ink, or any other non-removable materials.
'Did not like' or 'poor transfer (video) quality' are not acceptable defects.
Some covers may have slight damage like a bent cover. Replacement covers are NOT available.
|
| |
|
Unfortunately, certain models of DVD players are not able to play certain VCDs
and DVDs. BeijingMart.com cannot be held responsible for discs
that cannot be played on certain systems. However, BeijingMart.com
will exchange the incompatible title with another title provided
the warranty conditions are met.
|
|
|
| |
|
Defective exchanges must be accompanied by the following information:
|
|
The exact location of the defect.
The nature of the defect.
|
| |
|
Returned titles must be in their original factory packaging. Enclose with each returned title the following information:
|
|
Your name, address and telephone number.
A copy of your beijingmart.com receipt that from your personal account or your Order number as proof of purchase.
The reason why you are returning the title.
|
|
Before you returning the items to us, please email us first at: admin@BeijingMart.com. You will then be given instructions for the return. Please donot simply mail back to our mailing box. When returning items to us, use a sturdy carton or bubble bag that will prevent damage to the items.
|
| |
|
Non-defective Items Return Policies
|
|
Only sealed, unopened titles will be accepted for credit, exchange, or refund within 14 days of purchase.
Items must be in "like new" condition in order for us to issue credit.
Any item not meeting these conditions will be returned to you and no credit issued.
Credit will not be issued for shipping charges and you will be charged a shipping charge for exchanges.
|
|
Note: The customer is responsible for all shipping charges for the
exchanged/returned items.
|
|
Please send us an email first at admin@beijingmart.com, if you want to return anything. You will then be given instructions for the return. Please donot simply mail back to our mailing box. |
|
|
A 20% restocking fee will be charged on returns or exchanges unopened product(s), unless defective.
Opened product(s) will be nonrefundable.
|
|
This return policy may vary slightly.
|
|
We will do our best to process the return quickly. Please allow 5 - 14 days for processing. Refunds will be credited to the original purchasing credit card account number only.
|
|
If you have further questions, please contact us at: admin@BeijingMart.com for assistance with lost or damaged orders. Always retain the original shipping carton or bubble bag until the incident has been resolved.
|
| |
|
BeijingMart.com reserves the right to suspend, delete, terminate any current and future accounts by a user who violates any of the above terms and regulations of use of the Web Site.
|
| |
|
